How VTOP LLC Cut New-Hire Onboarding Time 4x and Standardized Knowledge with Brusnika.LMS

About the company

Industry: clothing sales on marketplaces

Team size: 20 people

Geography: all of Russia

Business features: a fast pace of work, dependence on changing marketplace rules, the need for continuous employee training on platform specifics, and quick adaptation to changes in ranking algorithms.

Challenge

The company needed to speed up onboarding for new employees. Training used to be unsystematic: materials (instructions, screenshots, spreadsheets) were scattered across different chats and folders, and senior colleagues repeatedly explained the same basics to newcomers. As a result, fully onboarding an employee took up to 8 weeks, during which they made many mistakes that hurt performance. HR and the manager spent up to 15 hours a week on routine explanations and overseeing new hires' early days.

Business impact: employees reached their targets slowly, and experienced staff and managers were overloaded.

Solution

They chose Brusnika.LMS for its simplicity, fast rollout, and integration with Bitrix24, where the team already worked.

Which tools they used:

• Course creation. Built structured onboarding courses in the course builder, covering modules on working with the marketplace and other related services.
• Testing. After each module, employees take an automated quiz to check their knowledge. This immediately surfaces any gaps.
• Training assignment. The Bitrix24 integration automatically assigns the onboarding course to every new employee.

What they liked: they connected and configured the system themselves, without involving the IT department, in literally a week. The interface is intuitive for both HR and employees — they could start training without lengthy instructions.

Result

In numbers:

Before: onboarding a new employee took 8 weeks, and HR/managers spent up to 15 hours a week on oversight.

After: onboarding time dropped to 2 weeks. Time HR spent on oversight and answering newcomers' basic questions dropped by 80%.

Economic effect: payroll savings from getting employees to full productivity faster, plus freed-up time for key specialists to focus on more important tasks.

Qualitative changes:

• Standardization. All employees now have an equally high level of knowledge about business processes.
• Transparency. The manager and HR see each newcomer's training results in real time.
• Independence. Employees can learn at their own pace and revisit materials at any time.
• Employee feedback. New hires say they feel more confident from day one, since all the materials they need are gathered in one place.

Testimonial

"Adopting Brusnika.LMS solved our main problem — training chaos. Before, every new person went through the same quest of hunting down scattered instructions. Now we have a clear, effective onboarding path that saves the whole team time and nerves. The system is so simple that we set it up ourselves, and that's exactly what a growing company needs for knowledge management."

— Alena Matviychuk, HR, VTOP LLC