Case Study: Dynasty 24 × Brusnika.LMS

How real estate agency Dynasty 24 simplified training, sped up onboarding for new employees, and reduced the load on mentors by embedding Brusnika.LMS directly into Bitrix24.

About the company

Dynasty 24 is a real estate agency network headquartered in Barnaul, Russia. The company handles property purchase and sale transactions and helps clients with mortgages and legal matters.

Today the team has more than 100 employees and partners, including franchise offices across various regions of Russia, including Sevastopol.

Dynasty 24 focuses on a high level of service, transaction transparency, and standardized approaches. The company runs an extensive CRM infrastructure built on Bitrix24, where its core business processes are concentrated — from client work to team training.

Company website: https://xn--24-6kcpub7a7aj5k.xn--p1ai/

Challenge

The company's growth called for a new approach to training and onboarding. Materials used to be scattered across different folders, chats, and spreadsheets. New hires struggled to figure out where to start, and mentors spent a lot of time on repetitive explanations. Knowledge checks were done manually, and managers didn't always see what stage each agent was at.

As a result, time was lost, and service quality depended on who happened to train a given newcomer. The company set a goal: make training unified, transparent, and manageable — so every new employee could close their first deals faster.

Solution

When the team was looking for a systematic training tool, it was important that it fit naturally into their existing infrastructure. Brusnika.LMS was a perfect match — it runs right inside Bitrix24.

Now HR and managers assign courses to employees directly from the CRM and see training progress in real time. There's no need to switch between services: all training happens in the same system where the core work processes already run.

The training program is built in stages: from getting familiar with the company and its regulations to practicing negotiations, legal basics, and client service standards. Each agent moves through clear modules, tests, and case studies, while mentors track their progress and can step in with help when needed.

Brusnika.LMS gathers all up-to-date documents, scripts, checklists, and video materials. Mentors and managers no longer spend time on repetitive explanations and can instead focus on practice and supporting agents in real deals.

Result

After adopting the platform, training became predictable and manageable.

• Time to ramp up new agents dropped by roughly a third.
• Mentors freed up up to 50% of the time they used to spend on routine explanations.
• More than 90% of employees complete mandatory courses on time.
• Managers see the real picture: who's actively training and who needs help.

Beyond the numbers, the quality of collaboration within the team also changed. New hires get up to speed faster, speak the same language as colleagues and clients, and managers can see where the team is growing and where there's room to develop.

Testimonial

"All our training now happens in our LMS, right inside Bitrix24. It's convenient both for employees and for us as managers: we see who has already completed a course, who's still in progress, and can help exactly where it's needed. Mentors have stopped repeating the same things over and over, and new hires close their first deals faster. The main thing is that the system actually works and helps develop the team."

— Anton Ivanov, Head of Sales, Dynasty 24 real estate agency